I now have this charge on my bank account for my deposit and for the 2 nights I reserved.River kids are revival kids, and this July, we invite your children to join us in Tampa, Florida, from July 17-21, 2023 for an unforgettable week of fun, fellowship, and the FIRE of God! We’ve planned five days of exciting morning and pre-service activities, SPECIAL PRIZE giveaways, and Holy Ghost-filled evening services.ĭisclaimer: This list of businesses is created merely for the convenience of our conference guests. She had a smirk laugh when I asked for my receipt since she checked me out I wanted to ensure there are no charges. We finally went to the lobby and after 10 more minutes, Roxanne arrived with the biggest attitude saying: we found another room in the 6th floor if you’d like or you can simply check out! She basically told us to leave, never helped us feel welcome nor accommodated us to a valid complaint. We waited 15 mins inside of that room with no AC, she never called to keep us updated so we left (temp Was so bad we kindly asked for another option. This lady was so rude she offered another room that was smelling bad, the room Our room had a non working AC and the bed was making so much noiseĪs soon as you sat, we noticed this as soon as we check into the room. Roxanne the supervisor was rude, condescending and unprofessional in so many levels. I will be cancelling my honors membership because it doesn’t really help anything - doesn’t even guarantee you a room when you book one! This was a terrible experience and I won’t stay with Hilton again. By the time we got to our room it was so late and we were exhausted. We had to wait in line to get another room. They gave us the key to someone else’s room! So we went back down to the front desk and by this time it was close to 1. We brought our stuff up to the room and the key didn’t work, and a half naked man answered the door. We went to the other hotel where we waited to be checked in. Just said they were glad they were able to find us another room 10 minutes away. So we hurried up our (birthday) dinner to get to the hotel where they had already given away our room. They said they had overbooked and to get there ASAP so they didn’t give away our room. I called the evening of our reservation telling them that we would be checking in a little late because we had a late dinner reservation. I will never stay in a Hilton Hotel again as they don't care about the safety and wellbeing of their guests.ĭo not book with them, as they are not taking responsibility for what their own reservation agents are selling. I would never have taken the risk of bringing children with me without an assurance that we would be staying in connecting rooms. The hotel willingly and negligently allowed three minors to stay alone in a room by overbooking our reservation. She said she could see the note requesting the connecting room, but that the employee in the morning shift had assigned the rooms and that there was nothing she could do. The front desk employee even suggested I should call me husband to stay with the boys and I could sleep in anther room (I never mentioned my marital status!!! and my husband was 4 hours away.) I explained I specifically requested the arrangements almost three months ago because I would be traveling with minors. We drove straight to Busch Gardens and spent an amazing day, When we arrived to the hotel at 9:00 pm, they told me the hotel was sold out, and they not only run out of connecting rooms but did not have any rooms side by side. I explained the arrangement to the parents of the other two boys, and this past weekend we went on our trip. I insisted he would asure me that we would get the rooms, and he sent me confirmations and said it was all set. Finally, he found this hotel, and assured me they could provide the accommodations. The Customer Service rep was super nice and we were on the phone for about 45 minutes looking for a Hotel in the Tampa area that could accommodate the request. I called the reservation center and requested exactly that, two connecting rooms, and explained that it was for one adults traveling with three minors. Since I was the only adult traveling with them, I took my time doing research regarding a hotel that could provide accommodations in connecting room, so that the boys can have privacy, but have proper supervision during our stay. For my son's 13th birthday I invited his two best friends and took the three boys to Busch Gardens, Tampa.
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